Service terms

Who provides the service

SF Luxury Limo provides chauffeured car service in the San Francisco Bay Area. Every trip is driven by a professional chauffeur, and all of our chauffeurs and vehicles are licensed and insured. We're available 24/7.

Quotes and reservations

A quote request is not a booking. When you send one, we reply with availability and a price. Your trip is reserved only after we confirm the vehicle, time and price with you, and you accept.

Prices and payment

We quote every trip individually. Your quote shows the price and what it includes, along with how and when payment is due.

Your price covers the vehicle, your chauffeur, gratuity, tolls and parking. Tastings, food, purchases and attraction tickets on wine country days or city tours are not part of the car service.

Additional waiting time and extra hours are charged per minute at the hourly rate for your vehicle class. Meet & greet is an extra charge, shown in your quote. Changes you ask for after booking may change the price.

Passengers, luggage and children

• We can't carry more passengers than the vehicle has seats. Sedans seat up to 2 passengers, SUVs up to 5 and the Luxury Sprinter up to 14.
• Tell us about your luggage when you ask for a quote. Passenger and bag limits are separate maximums, and large items need room of their own.
• Tell us about every child traveling and request the child seats you need. We confirm them in your quote.
• Give us accurate addresses, times and flight details, and let us know about changes as soon as you can.

In the vehicle

• No smoking or vaping.
• Nothing illegal or dangerous may be brought into the vehicle.
• Damage to the vehicle, or cleaning beyond normal use, caused by your party may be charged.
• Your chauffeur may end or refuse a trip if anyone's safety is at risk, or if a passenger is abusive, threatening or discriminatory toward the chauffeur or others.

Changes, waiting and extra time

Airport pickups include 45 minutes of free waiting time, and other pickups include 15 minutes of free waiting time. Hourly bookings have a 3-hour minimum. Free waiting time starts at the scheduled pickup time you choose. Additional waiting time and extra hours are charged per minute at the hourly rate for your vehicle class.

We plan around traffic, but travel times can't be guaranteed. Traffic, weather, road closures and other events outside our control can cause delays.

Cancellations

Free cancellation at least 24 hours before scheduled pickup. Later cancellations and no-shows are charged the full reservation price. The cancellation policy has the details.

Items left in the vehicle

If you leave something behind, call (415) 881-6199 or email info@sf.limo and we'll do our best to return it.

Law and updates

These terms are governed by the laws of the State of California. We may update them from time to time; the date at the top shows the latest version, and the version on our site when you book applies to that trip.

Questions about these terms

Call (415) 881-6199 or email info@sf.limo.