Contact SF Luxury Limo
We're available 24/7. Call us, email us, or send your trip details for a quote. This page also covers how to change or cancel a trip you've booked.
Contact details at a glance
- Phone
- (415) 881-6199
- info@sf.limo
- Hours
- Available 24/7
- New trips
- Through the quote form
- Cancellation
- Free 24+ hours ahead
Ways to reach us
Choose the right way in
Use the quote form for a new trip. Call or email for everything else.
Plan a new trip
The quote form asks for everything we need to price a trip: route, time, passengers, bags and requests. We reply with a vehicle and a price.
Call, day or night
(415) 881-6199. Calling suits a trip in the next day or two, a change on the day, or a question you'd rather talk through.
Email a question
info@sf.limo works well for questions that need a written answer, such as a group trip, an event or corporate travel you're arranging for others.
Change a booked trip
Call or email with the name on the booking and the pickup date and time. The section on changes below explains what happens next.
After you send a request
What happens after you ask for a quote
A quote request is not a booking. You'll see a reference for your request as soon as you send it, then we reply with availability and a price. We use your details to reply and, if you book, to arrange your trip. The privacy policy has the details.
Tell us about the trip.
Add your pickup, drop-off, date and time in the planner, then your name, email and phone number. It takes about a minute.
Get your quote.
We reply with availability and a price for a vehicle that fits your group and your luggage.
Confirm, and you're set.
Your trip is booked once you confirm it. If plans change, cancellation is free at least 24 hours before pickup.
What to include in your request
The more you send at the start, the fewer questions we ask before we quote.
- Full pickup and drop-off addresses, with the hotel or building name and the entrance you'll use.
- The date and pickup time. For airport transfers, add your airline and flight number, and for departures give the time you want to be picked up, not your flight time.
- How many people are traveling and how many bags, plus anything bulky like a stroller or a golf bag. The luggage and vehicle guide helps you count.
- Any stops, up to five per trip, and a return time if it's a round trip.
- For a day with several stops, the number of hours you need. Hourly chauffeur service has a 3-hour minimum.
- Requests such as meet & greet, luggage assistance, youth booster seats or infant and child safety seats. We confirm them, with the price, in your quote.
- If you're booking for someone else, the passenger's name and phone number.
Changing or cancelling a booked trip
To change a trip
Call (415) 881-6199 or email info@sf.limo with the name on the booking and the pickup date and time, then tell us what's changing. Changes depend on availability, and we'll tell you about any change in price before we make it.
To cancel a trip
Send the same details by phone or email, and we reply to confirm the cancellation. Free cancellation at least 24 hours before scheduled pickup. The 24 hours are counted back from the scheduled pickup time, in Pacific time, from when we receive your call or email.
Later cancellations and no-shows are charged the full reservation price. The cancellation policy has the full wording.
If plans change on the day
For anything on the day of the trip, such as a delayed flight, a new pickup point or running late, call us at (415) 881-6199. Free waiting time starts at the scheduled pickup time you choose. Additional waiting time and extra hours are charged per minute at the hourly rate for your vehicle class.
On the day
Before and during your trip
Before your trip, we confirm where to meet. At SFO, Oakland and San José that's the curb, or inside at arrivals if you've asked for meet & greet, which is an extra charge shown in your quote.
Free waiting is part of every pickup. Airport pickups include 45 minutes of free waiting time. Other pickups include 15 minutes. Free waiting time starts at the scheduled pickup time you choose. Additional waiting time and extra hours are charged per minute at the hourly rate for your vehicle class.
If your plans change on the day, call us at (415) 881-6199.
Read the FAQCommon questions.
How should I reach you about a new trip?
Send it through the quote form, which asks for everything we need to price it. If the trip is in the next day or two, or you'd rather talk it through, call (415) 881-6199. To learn who we are first, see about SF Luxury Limo.
Can I ask for a quote by phone?
Yes. Call (415) 881-6199 and we'll take the details over the phone. We still confirm the vehicle, time and price with you before anything is reserved.
Does sending a request reserve a car?
No. A quote request is not a booking. Your trip is reserved only after we confirm the vehicle, time and price with you. Free cancellation at least 24 hours before scheduled pickup. Later cancellations and no-shows are charged the full reservation price.
How do I cancel a booked trip?
Call (415) 881-6199 or email info@sf.limo with the name on the booking and the pickup date and time, and we reply to confirm. Free cancellation at least 24 hours before scheduled pickup. Later cancellations and no-shows are charged the full reservation price.
Who do I tell if my flight is delayed?
Add your flight number when you ask for a quote so we can plan your pickup around your arrival. Airport pickups include 45 minutes of free waiting time. If your plans change on the day, call us at (415) 881-6199.
Can I ask about a corporate account or invoicing?
Ask us. Email info@sf.limo with what you have in mind, and we'll reply with what we can arrange. Our corporate travel page covers trips you book for colleagues and guests.
How and when do I pay?
Your quote shows how and when payment is due.