Cancellations, changes and waiting

Free cancellation with at least 24 hours notice

Free cancellation at least 24 hours before scheduled pickup. You pay nothing for a trip cancelled in time, and anything you've already paid for that trip is refunded.

The 24 hours are counted back from the scheduled pickup time, in Pacific time, using the time we receive your call or email.

How to cancel

To cancel or change a trip, call (415) 881-6199 or email info@sf.limo. Include the name on the booking and the pickup date and time. We reply to confirm the cancellation.

Cancellations and changes within 24 hours

Later cancellations and no-shows are charged the full reservation price. A no-show is a trip where the passenger doesn't meet the chauffeur and the trip hasn't been cancelled.

To change a trip within 24 hours of pickup, call (415) 881-6199 or email info@sf.limo as soon as you can. Changes depend on availability, and we'll tell you about any change in price before we make it.

Waiting time and flight changes

Airport pickups include 45 minutes of free waiting time. Other pickups include 15 minutes of free waiting time. Free waiting time starts at the scheduled pickup time you choose. Additional waiting time and extra hours are charged per minute at the hourly rate for your vehicle class.

For airport pickups, give us your flight number so we can plan your pickup around your arrival. If your flight is delayed or changed, call (415) 881-6199 or email info@sf.limo if you can.

Hourly bookings

Hourly bookings have a 3-hour minimum. The same cancellation rules apply to hourly bookings and to every vehicle class.

Help with a reservation

We're available 24/7. For anything about an existing trip, call (415) 881-6199 or email info@sf.limo.